FortSmithRecruiter Since 2001
the smart solution for Fort Smith jobs

Technical Account Services Manager

Company: Hewlett Packard Enterprise Development LP
Location: London
Posted on: February 22, 2021

Job Description:

Search Hewlett Packard Enterprise Careers At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world. We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act. Our legacy inspires us as we forge ahead, always pushing to discover what's next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life. What you need to know about the job Job ID: 1076428 Date Posted: 1/27/2021 Primary Location: London, England Job Category: Services Schedule: Full time Shift: No shift premium (United Kingdom) With a large segment of our customers receiving services through Service Providers, The Customer Success Team is looking for an experienced, highly motivated Technical Account Services Manager to manage a segment of our growing Partner ecosystem. The Partner Programs are designed to foster relationships with various delivery partners ensuring the highest standards of customer service, customer success, technical expertise, and operational excellence and efficiency.

Reporting to the Senior Manager, Partner Programs, the person in this role will need to--think strategically--at a global level,--exhibit operational excellence--and extensive knowledge about--Customer Success, deployment operations, case management, and provide accurate and timely deliverables, such as quarterly business reviews, case review meetings and scorecards. In addition, the ability to be flexible and take on challenges outside of current knowledge and skill sets will be critical to achieving our Partner's success. You should have a unique mix of technical ability and account management skills to be successful in this position. If you've got the relevant experience and ideas for how to solve complex business problems, then we would like to hear from you. Primary responsibilities include:

  • Partner relationship management across a global complex partner portfolio
  • Manage business relationships with Partner(s), creating network of key contacts from senior executives to account management level to understand capabilities and competencies of partners to enable Partners for success
  • Operate as an internal resource broker across the organization to solve for Partner needs
  • Work with our Global Sales Team to manage service level agreement contracts, ensure partner compliance with company policies and operating procedures including ensuring adherence to contractual requirements and operating procedures and to drive high performance
  • Develop a win-win business environment for the Partner(s) and company to ultimately provide the best customer experience
  • Work with Internal stakeholders - Procurement, Global Sales, IT, Deployment, and Support, and Success as appropriate to drive business
    -- Key Skills required:
    • Bachelor's Degree in a related field
    • 5+ years of customer service and support experience required; self-motivated, confident working at an executive account management level
    • Demonstrated experience in managing partners /vendors in customer service / managed services / contact center areas in the networking service/ technology industry
    • Strong collaboration skills and ability to operate across a matrixed global organization
    • Ability to create effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels
    • Ability to demonstrate a working knowledge of networking technologies (TCP/IP, UDP, IPSec, NAT)
    • Working experience with dynamic routing protocols (BGP, OSFP)
    • Ability to learn, embrace and teach new technologies
    • Working knowledge of private, public and hybrid clouds and digital transformation models.
    • Competent troubleshooting skills of Workflows and Processes
    • Ability to present to an audience of mixed roles and technical abilities within an organization
    • General understanding of network security requirements HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status My favorite thing about the culture here is the amount of collaboration that goes on throughout the company. Chris Rasberry Finance Project Manager With a company as vast as HPE, you never know what's going to come up, so it keeps you on your toes, excited for the next challenge. Kristine Steeter AMS HR Operations and Global Services VP Related Content Shape the Future of Business Explore insights and resources to help IT pros shape the future of business. Experience a day in the life of Hewlett Packard Enterprise employees. Find out what it's like to work
      in London Hewlett Packard Enterprise advances the way people live and work. What sets us apart? Our people. Our people's relentless commitment to partner, innovate, and act. Sign Up for Alerts Join our talent community and get HPE news and job alerts delivered to your inbox.
      Search for a category or location (or both), select a suggestion and then click "Sign Up." For information on the processing of personal data by HPE please refer to the HPE Recruitment Notice and HPE Privacy Statement . You can always withdraw or modify your consent to receive marketing and sales communication from HPE. This can be done by using the opt-out and preference mechanism at the bottom of our email marketing communication or by following this link to unsubscribe.

Keywords: Hewlett Packard Enterprise Development LP, Fort Smith , Technical Account Services Manager, IT / Software / Systems , London, Arkansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Software Engineer
Description: Applied Resource Group is looking to fill a Software Engineer - Remote position for one of our clients in Arkansas.
Company: Applied Resource Group
Location: Fort Smith
Posted on: 02/28/2021

Backend Web Developer
Description: Backend Web DeveloperOur client is seeking a highly motivated Web Developer with strong backend C .Net experience.Candidate needs experience with: C , .Net .Net custom user controls
Company: GDH
Location: Tulsa
Posted on: 02/28/2021

Scrum Master
Description: Overview br br At Perficient you'll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you'll do it with (more...)
Company: Perficient
Location: Tulsa
Posted on: 03/1/2021


Paas Engineer / Technical Lead
Description: 1. Experience in PAAS adoption and Cloud Native development2. Knowledge of programming Language Java or C, C . Objected oriented concepts3. Real customer project
Company: Wipro Limited
Location: Bentonville
Posted on: 03/1/2021

POS Tester
Description: Position: POS TesterLocation: Bentonville, ARDuration: Long TermContract C2CCore SkillsetPOS TestingEggplantTest Automation backgroundAPI
Company: Torque Technologies LLC
Location: Bentonville
Posted on: 03/1/2021

12T Technical Engineer
Description: Technical Engineers pen the plans that lead construction crews to success. As a Technical Engineer in the Army National Guard, you will develop the skills necessary to help build, plan, and repair airstrips, (more...)
Company: Army National Guard
Location: Coffeyville
Posted on: 02/28/2021

C# Developer
Description: Syms Strategic Group SSG is seeking a talented C Developer.Location: All U.S. based locations may be considered.Department: Veterans AffairsType: Full TimeMin. Experience: ExperiencedSecurity Clearance (more...)
Company: Syms Strategic Group, LLC (SSG)
Location: Fayetteville
Posted on: 03/1/2021

Sr. Java Developer
Description: Miracle Software Systems is looking for Sr. Java Developer position at Lowell, AR location. Requirement Details Tittle Sr. Java Developer Location Lowell, AR Duration Longterm Description A desire
Company: Miracle Software Systems, Inc.
Location: Lowell
Posted on: 03/1/2021

Phone Operator - PBX Communications (Full time: Overnights) - Communications PBX
Description: Job Posting: Phone Operator - PBX Communications Full time: Overnights Employment Type: Full Time Location: Washington Regional Medical Center - Fayetteville, AR Department: Communications PBX Shift: (more...)
Company: Washington Regional
Location: Fayetteville
Posted on: 03/1/2021

Senior Full-stack Developer (Customer Engagement Solutions)
Description: OverviewAt Perficient you'll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you'll do it with cutting-edge (more...)
Company: Perficient, Inc.
Location: Tulsa
Posted on: 03/1/2021

Log In or Create An Account

Get the latest Arkansas jobs by following @recnetAR on Twitter!

Fort Smith RSS job feeds