Technical Account Services Manager

Company: Hewlett Packard Enterprise Development LP
Location: London
Posted on: February 22, 2021

Job Description:

Search Hewlett Packard Enterprise Careers At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world. We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act. Our legacy inspires us as we forge ahead, always pushing to discover what's next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life. What you need to know about the job Job ID: 1076428 Date Posted: 1/27/2021 Primary Location: London, England Job Category: Services Schedule: Full time Shift: No shift premium (United Kingdom) With a large segment of our customers receiving services through Service Providers, The Customer Success Team is looking for an experienced, highly motivated Technical Account Services Manager to manage a segment of our growing Partner ecosystem. The Partner Programs are designed to foster relationships with various delivery partners ensuring the highest standards of customer service, customer success, technical expertise, and operational excellence and efficiency.

Reporting to the Senior Manager, Partner Programs, the person in this role will need to--think strategically--at a global level,--exhibit operational excellence--and extensive knowledge about--Customer Success, deployment operations, case management, and provide accurate and timely deliverables, such as quarterly business reviews, case review meetings and scorecards. In addition, the ability to be flexible and take on challenges outside of current knowledge and skill sets will be critical to achieving our Partner's success. You should have a unique mix of technical ability and account management skills to be successful in this position. If you've got the relevant experience and ideas for how to solve complex business problems, then we would like to hear from you. Primary responsibilities include:

• Partner relationship management across a global complex partner portfolio
• Manage business relationships with Partner(s), creating network of key contacts from senior executives to account management level to understand capabilities and competencies of partners to enable Partners for success
• Operate as an internal resource broker across the organization to solve for Partner needs
• Work with our Global Sales Team to manage service level agreement contracts, ensure partner compliance with company policies and operating procedures including ensuring adherence to contractual requirements and operating procedures and to drive high performance
• Develop a win-win business environment for the Partner(s) and company to ultimately provide the best customer experience
• Work with Internal stakeholders - Procurement, Global Sales, IT, Deployment, and Support, and Success as appropriate to drive business
  -- Key Skills required:
  • Bachelor's Degree in a related field
  • 5+ years of customer service and support experience required; self-motivated, confident working at an executive account management level
  • Demonstrated experience in managing partners /vendors in customer service / managed services / contact center areas in the networking service/ technology industry
  • Strong collaboration skills and ability to operate across a matrixed global organization
  • Ability to create effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels
  • Ability to demonstrate a working knowledge of networking technologies (TCP/IP, UDP, IPSec, NAT)
  • Working experience with dynamic routing protocols (BGP, OSFP)
  • Ability to learn, embrace and teach new technologies
  • Working knowledge of private, public and hybrid clouds and digital transformation models.
  • Competent troubleshooting skills of Workflows and Processes
  • Ability to present to an audience of mixed roles and technical abilities within an organization
  • General understanding of network security requirements HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status My favorite thing about the culture here is the amount of collaboration that goes on throughout the company. Chris Rasberry Finance Project Manager With a company as vast as HPE, you never know what's going to come up, so it keeps you on your toes, excited for the next challenge. Kristine Steeter AMS HR Operations and Global Services VP Related Content Shape the Future of Business Explore insights and resources to help IT pros shape the future of business. Experience a day in the life of Hewlett Packard Enterprise employees. Find out what it's like to work
    in London Hewlett Packard Enterprise advances the way people live and work. What sets us apart? Our people. Our people's relentless commitment to partner, innovate, and act. Sign Up for Alerts Join our talent community and get HPE news and job alerts delivered to your inbox.
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