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Service BDC Representative

Company: Harry Robinson Buick GMC
Location: Fort Smith
Posted on: January 24, 2023

Job Description:

6000 South 36th St., Fort Smith, AR 72908Automotive Service BDC RepresentativeCompetitive Pay Plan + Great Benefits! Experience RequiredFamily owned since 1984, we have two locations and employ over 120 team members. We pride ourselves on our happy, hard-working network of people, which creates a great place to work. You'll join a growing team that's both fun and professional, with a high level of enthusiasm and a strong group dynamic. If you want to put your talent and drive to work for one of Arklahoma's most thriving companies, we would love to meet you! Apply today!Harry Robinson Buick GMC is looking to hire a Service BDC Representative to join their Service Department. This position will be Monday through Friday 9am- 6pm and will require a Saturday rotation. Team members will have a day off during the week when on Saturday rotation. What we offer:

  • Competitive Pay Plan
  • Choice of Medical Plans
  • Dental insurance
  • Vision insurance
  • Paid holidays and vacation
  • Short-term and long-term disability insurance
  • Life insurance
  • Paid education and ongoing training
  • Generous employee discounts on vehicle purchases, parts, and service
  • Staff parties and events
  • A career-oriented environment with opportunities for steady growth and advancement
  • A family-oriented culture with an excellent reputation in the businessResponsibilities - Service BDC Representative:
    • Fielding service department phone calls
    • Booking appointments based on a maintenance schedule and in accordance with company policies and manufacturer specifications
    • Daily customer retention, ongoing calls, and reminders utilizing email and text
    • Assist with Courtesy Transportation program
    • Greet customers quickly to ensure they feel welcome and assist getting them to waiting room or destination when necessary
    • Learn the duties of the Service Advisors in order to assist with the overall performance of the service drive, and to schedule appropriately
    • Documenting and updating customer records in real-time, based on interactionsQualifications/Requirements - Service BDC Representative:
      • A general understanding of automotive service and repair
      • The desire and ability to keep abreast of automotive technology changes
      • A thorough understanding of time management and appointment scheduling
      • Solid multi-tasking skills and the ability to work in a fast-paced environment without sacrificing customer service
      • The ability to instantly build rapport with a friendly, professional demeanor
      • Excellent communication skills both oral and written
      • Strong computer skills
      • Resume must be uploaded, and online assessment completed for immediate consideration.
      • Must be authorized to work in the U.S. without sponsorship and be a current resident.
      • Must pass pre-employment testing to include background checks, MVR, and drug screen.We are an equal opportunity employer. -All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Harry Robinson Buick GMC, Fort Smith , Service BDC Representative, Sales , Fort Smith, Arkansas

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