Risk Reduction & Sales Optimization Analyst, Experian Consumer Services

Company: Experian
Location: Van Buren
Posted on: November 22, 2022

Job Description:

Company Description
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.
Experian Consumer Services provides credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach. This group is divided into two divisions; the Direct-to-Consumer team provides these solutions directly to consumers while the Partner Solutions team empowers companies to provide these solutions to their consumers.
Whether it is directly through our websites or via one of our partners, consumers now have access to valuable credit education and identity protection solutions that help them protect their personal information. We are also the leader in Global Data Breach services, helping businesses for over 15 years.
Job Description
What you'll be doing
This position is responsible for daily research of transactions for fraud threats while utilizing multiple resources for those investigations to ensure less friction in the order funnel for customers and eliminating threats.
Risk Reduction

• Monitor, research and resolve internal alert queues within established service level timelines
• Interface with fellow team members, colleagues on the fraud team, business partners, management, vendors, and external parties on best practices
• Review customer accounts that demonstrate potentially suspicious activity from a variety of reporting generated from transactional alerts
• Monitor our automated fraud screening application
• Analyze fraudulent account behavior/transactions to determine root cause of losses and perform analysis on customers' accounts to identify potential fraudulent rings
• Perform routine, moderately complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities
• Assist customer service representatives with questions or issues regarding potentially fraudulent orders
  Other Duties
  
  • Perform back up, assist in special projects and other duties as assigned
  • Support ad-hoc risk policy analysis
  • Identify potential process improvement projects and serve as a change agent
    Qualifications
    What your background looks like
    Education and/or Experience
    
    • Minimum 1 year call center experience or experience in risk reduction or sales optimization
    • Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus
    • Experience in navigating vendor portals (FraudNet, Ekata, Biocatch) a plus
      Interpersonal Skills
      
      • Highly Analytical
      • Collaborates and communicates effectively in team environment, contributing to team's results.
      • Develops and maintains good working relationships with internal and external contacts.
      • Maintains confidentiality for all transactions worked on and policies concerning risk reduction
        Documentation & Presentation Skills
        
        • Effectively presents information and ideas to team members and managers and responds to questions.
        • Ability to summarize and communicate data.
        • Ensure high customer/client satisfaction levels through established metrics
          Computer, Machines, Equipment Skills
          
          • Word, Excel, PowerPoint, Internet, Email
          • Must possess strong internet research skills along with the ability to navigate multiple systems at once
            Perks
            
            • This role can be 100% remote or you can choose to work out of an Experian office.
            • 15 days of vacation accrual annually, five sick days and two volunteer days (plus twelve paid holidays).
            • Competitive pay and comprehensive benefits package, with a bonus target of 5%.
            • Flexible work schedule and relaxed dress code.
              Additional Information
              All your information will be kept confidential according to EEO guidelines.
              Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!
              If you live in Colorado, Connecticut or New York City, please contact us at JobPostingInquiry@experian.com for the salary range of this position (include the exact Job Title as it reads above in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.
              Experian Careers - Creating a better tomorrow together
              Find out what its like to work for Experian by clicking here

Keywords: Experian, Fort Smith , Risk Reduction & Sales Optimization Analyst, Experian Consumer Services, Sales , Van Buren, Arkansas