Customer Service Representative - Fort Smith, AR

Company: Oldcastle Architectural
Location: Fort Smith
Posted on: November 22, 2021

Job Description:

Job ID: 325139Ash Grove Packaging, a CRH company, is a division within Oldcastle APG. APG is North Americas leading manufacturer and supplier of concrete masonry, dry mix, and hardscape products. With over $2B in sales, APG operates across 36 states and 5 Canadian provinces through a network of over 195 operating locations and more than 6,500 employees.SummaryThis position is responsible for supporting the end-to-end supply chain activities of the manufacturing site from purchase order creation, receipt and shipping finished product. Ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to customer inquiries, orders or issues.Essential Duties and ResponsibilitiesAssist customer with product questions, ordering, order tracking, complaints and problemsEnter orders into system for billing and deliveryCoordinate delivery schedules with dispatchIssue credits or debits accurately when applicableAnswering incoming callsTaking sales orders from sales representatives and customers by phone and radioAssisting walk-in counter customersFacilitating new account and credit approvalsCategorizing, scanning and maintaining ship ticket copies for audit purposes and file all customer recordsPrinting and distributing e-mailed customer purchase ordersTime clock system administration. Daily verification of employee hoursWeekly time clock review with Site Manager and subsequent HR submissionAttendance and overtime trending/reportingPurchase Order Creation and system maintenancePurchase Order delivery receipt verification and data entry (receiving)Weekly audit of all raw material delivery receipts vs. trucking recordsUpdate shipping tickets with appointment info, change date as neededEnsure PM tickets are printed, delivered to shipping and matched appropriately for evening loadingOrder office and printing suppliesUse purchasing card for payment of invoices below thresholdMonth End Close data entryQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.Requirements / Education / ExperienceHigh School Diploma or GED equivalent, some college preferredGood with basic mathExperience working in a technical or industrial organization, providing customer service and inside sales supportWorking knowledge of Microsoft Office Skills (Outlook, Excel, Word)Detail oriented and excellent organizational and multitasking skillsAbility to work efficiently and effectively under pressure with simultaneous deadlinesAbility to think on your feet, by assessing, planning and strategic troubleshootingSelf-motivated and driven professionalPhysical EnvironmentAbility to sit for extended periods of timeAbility to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboardBending and some liftingExtensive writingExtensive phone and radio useTasks can be very repetitiveSlight lifting of ship tickets and overnight packagesWhat CRH Offers YouHighly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsA culture that values opportunity for growth, development, and internal promotionAbout CRH AmericasCRH Americas has a long and proud heritage as one of North Americas largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.Ash Grove Packaging, a CRH company, is a great place to grow! If youre up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!CRH Americas is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability-If you want to know more, please click on this link.

Keywords: Oldcastle Architectural, Fort Smith , Customer Service Representative - Fort Smith, AR, Sales , Fort Smith, Arkansas