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IT Support Analyst - Part Time

Company: Goodyear
Location: Fort Smith
Posted on: March 16, 2019

Job Description:

Supporting end-users with IT hardware, networking, and software as well as telecom (landline, cellular, Voice-over-IP, etc.) * First line recipient of incoming support requests (calls, emails, ticket system) who then handles or routes according to established guidelines. * Although scheduling is highly flexible during normal business hours, regular attendance based on the pre-determined schedule each week must be impeccable in order to provide necessary coverage to end-users. * Configuration and maintenance of various Windows-based computers in a Windows domain network environment: imaging, troubleshooting, building, etc.      * Supporting usage of Windows devices (XP, 7, 8, 10) and peripherals in person, over the phone, and/or via    Installing, configuring, research, implementing of IT & telecom systems. * Support, configure, and install printers, multi-function devices, servers, print servers, thermal barcode printers, access points, antennas, networking devices, RF scanners, work stations, surveillance systems, wiring, digital signage appliances, and other equipment as needed. * Documenting support activities, both time-spent per task, and knowledge-base for support issues and how-to's.  Required: High School Diploma Desired: Bachelors Degree      

Keywords: Goodyear, Fort Smith , IT Support Analyst - Part Time, Professions , Fort Smith, Arkansas

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