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IT Help Desk Technician

Company: Propak Supply Chain Services
Location: Fort Smith
Posted on: June 11, 2024

Job Description:

A note for you!

We know that searching for your next opportunity is exhausting and that at times, you aren't sure if you'd be a good fit. We don't want these to get in the way of meeting you, so apply anyway - we'd love to hear from you!

What we're looking for

  • IT Help Desk Technician - Propak Supply Chain Services About the Division

    Propak Supply Chain Services, a member of the PLA Family of Companies, is a leading provider of comprehensive supply chain services, revolutionizing the way businesses manage their supply chains. With our expertise and state-of-the-art facilities, we ensure efficient and seamless operations from start to finish.

    Role overview & responsibilities

    Reporting to the IT Manager, the IT Help Desk Technician is responsible for providing support to end users on a variety of issues. They identify, research, and resolve technical problems, responding to phone calls, emails, and personal requests for technical support. They track and monitor problems to ensure timely resolution while relying on instructions and pre-established guidelines.
    • Provide phone support for remote users, assisting in resolving technical issues using remote access tools.
    • Ensure proper processing of Helpdesk tickets, including assigning tickets to proper IT personnel, following up, and completing assigned tickets.
    • Provide remote user support, including troubleshooting printers, internet, phones, Windows PC problems, and computer system replacements.
    • Diagnose network connectivity problems and escalate to tier 2 support when required.
    • Work with Telco and ISP support to troubleshoot internet connectivity issues.
    • Set up new remote users with company login accounts, email configuration, and access to appropriate applications. What you'll need
      • At least 1 year of experience in information systems, or helpdesk ticketing systems.
      • Proficiency in Microsoft products, Systems Administration, technical trouble shooting.
      • A+, or Network+.
      • Associate degree (2-year college or technical school). The Benefits
        • Health, dental, & vision insurance
        • Multiple voluntary insurance options
        • Vacation & sick days + company holidays
        • 401(k) with company match
        • Much, much more!
          Our story---so far

          Founded in 1989 and headquartered in Dallas, Texas, PLA is a national supply chain solutions provider offering Pallet Management Services, 3PL Services, Reverse Logistics Services, and Freight Brokerage & Transportation Management Services, handling over 115 million pallets per year for over 1,500 customers. Now one of the largest pallet manufacturing and recycling companies in the United States, PLA has over 76 facilities, employing upwards of 3500 employees across 23 states, and is still looking for opportunities for growth, both organically and through acquisition.

          PLA and its Family of Companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

          If you need assistance or accommodation during the application process because of a disability, it is available upon request by contacting The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.

Keywords: Propak Supply Chain Services, Fort Smith , IT Help Desk Technician, Professions , Fort Smith, Arkansas

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