Solutions Delivery Consultant - Remote

Company: 8x8
Location: London
Posted on: February 22, 2021

Job Description:

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc.--[NYSE: EGHT]--is to transform the future of business communications. The 8x8 Open Communications Platform (TM)--uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter. The--Solutions Delivery Consultant is responsible for delivering 8x8 cloud based solutions to our highly valued enterprise Customers. You will provide guidance to our customers on how to optimise their end-to-end IP network for 8x8 cloud based solutions. Provide in depth design, planning, testing and delivery of our solutions and work to troubleshoot issues quickly and effectively. You will be committed to providing the very best in customer service, have an entrepreneurial flair and be able to work in a face paced and demanding environment! RESPONSIBILITIES

• Provide guidance on hosted voice configurations, call centre design and end-points.
• Engage with customers onsite and remotely for project kick off meetings, design and delivery sessions.
• Complete configuration, implementation and testing of 8x8 services
• Provide advice to our customers on the configuration of IP networks to best facilitate VoIP
• Troubleshoot faults in a timely manner, liaising with relevant 8x8 teams and providing excellent customer communication
• Complete detailed design documentation (call flows, user information, call management features)
• Guide the customer on network topologies (TCP/IP, VLANs, CDP, LLDP, DNS), firewall and switch configuration QUALIFICATIONS / SKILLS REQUIRED
  • Experience in a customer focused role deploying UC cloud based solutions to multi-location enterprise customers
  • Experience of configuring and supporting VoIP systems, Routers, Switches, Troubleshooting LAN/VoIP systems.
  • Planning and pre-deployment testing of IP networks for successful delivery of VoIP
  • Working knowledge of Telephony, SIP and UC technology
  • Proven experience in design and delivery of complex Call Centre UC solutions
  • Ability to manage multiple projects simultaneously with strong planning and--organisational skills.
  • Excellent interpersonal skills demonstrated in a customer facing environment.
  • Ability to manage key internal and external relationships.
  • Strong attention to detail.
  • Excellent analytical and problem-solving skills. For a closer look into what life at 8x8 UK Ltd. is about check out our--Instagram --page. 8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of--the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. For European Job Applicants our Job Applicant Privacy Notice can be found--here .

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