Remote Customer Service Specialist

Company: Community Health System
Location: Fort Smith
Posted on: November 22, 2022

Job Description:

Job Description

The Shared Services Center - Fort Smith is looking for a dynamic Customer Service Representative to join our team. The ideal candidate will be a self-starter who will thrive in a collaborative, growth environment.

This position is remote.

If you are a creative and flexible problem-solver who wants to be an advocate for our patients and be part of a passionate team in a dynamic industry, this job is for you.

Rewards for Doing Work That Matters - What's in it for you:

* Starting pay: $15.00/hr
* Cash bonuses (based on facility performance) up to $750.00 per quarter
* Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
* Paid vacation days
* Paid sick leave
* 6 paid holidays plus two personal holidays
* Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
* Promotional opportunities
* An employee-friendly environment focused on patient satisfaction

Essential Duties:

* Handling inbound and outbound calls from patients and our client facilities by listening, empathizing, and solving issues;or escalating to the

next level using sound judgment
* Using a computer to navigate screens to notate and effectuate a positive patient experience
* Perform administrative duties by managing email, completing assignments, and other duties
* Actively participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies

Job Requirements

* Be at least 18 years old with a high school diploma or GED
* Demonstrated ability to navigate a computer
* Demonstrated ability to be detail-oriented, analytical, and be a creative problem solver
* Must have a proven track record of being positive, solution-oriented attitude, and a great sense of humor
* Ability to type at least 30 words per minute
* Must have reliable, consistent transportation
* Ability to pass a background check and a drug screen

Wow Factors

* Previous medical office experience including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience
* Billing or other revenue cycle certifications

Keywords: Community Health System, Fort Smith , Remote Customer Service Specialist, Other , Fort Smith, Arkansas