Customer Support Specialist

Company: Alpha Packaging, Inc.
Location: Greenwood
Posted on: June 23, 2022

Job Description:

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.ESSENTIAL DUTIES AND RESPONSIBILITIESManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersProcess purchase orders.Process billing.Record and distribute customer order changes.Fax/e-mail confirmations to customers.Source various materials such as labels, foam, plastic parts, films, tape, wood, etc. used in conjunction with the corrugated package.Place orders on a timely basis for purchases of materials and supplies to be used in production.Follow-up on customer specifications regarding particular orders.Process new items; build and maintain Specs with special attention to Machines, Style Codes, Board grades and Flutes.Develop ability in pricing items using Quote History.Coordinate accounting credits.Assist in generating supplemental sales to customers in discussions and/or emails.Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer..Additional duties within the scope of the Customer Service Representative position may be assigned by management to meet the needs of the business.

Keywords: Alpha Packaging, Inc., Fort Smith , Customer Support Specialist, Other , Greenwood, Arkansas