Customer Support Specialist
Company: Alpha Packaging, Inc.
Location: Greenwood
Posted on: June 23, 2022
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Job Description:
We are looking for a customer-oriented service representative. A
customer service representative, or CSR, will act as a liaison,
provide product/services information, and resolve any emerging
problems that our customer accounts might face with accuracy and
efficiency.ESSENTIAL DUTIES AND RESPONSIBILITIESManage large
amounts of incoming callsGenerate sales leadsIdentify and assess
customers' needs to achieve satisfactionBuild sustainable
relationships and trust with customer accounts through open and
interactive communicationProvide accurate, valid and complete
information by using the right methods/toolsHandle customer
complaints, provide appropriate solutions and alternatives within
the time limits; follow up to ensure resolutionKeep records of
customer interactions, process customer accounts and file
documentsFollow communication procedures, guidelines and
policiesTake the extra mile to engage customersProcess purchase
orders.Process billing.Record and distribute customer order
changes.Fax/e-mail confirmations to customers.Source various
materials such as labels, foam, plastic parts, films, tape, wood,
etc. used in conjunction with the corrugated package.Place orders
on a timely basis for purchases of materials and supplies to be
used in production.Follow-up on customer specifications regarding
particular orders.Process new items; build and maintain Specs with
special attention to Machines, Style Codes, Board grades and
Flutes.Develop ability in pricing items using Quote
History.Coordinate accounting credits.Assist in generating
supplemental sales to customers in discussions and/or emails.Track
warehouse items to ensure availability and that agreed upon
minimum/maximum levels are followed. Analyze monthly usages and
re-stocking per customer..Additional duties within the scope of the
Customer Service Representative position may be assigned by
management to meet the needs of the business.
Keywords: Alpha Packaging, Inc., Fort Smith , Customer Support Specialist, Other , Greenwood, Arkansas
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