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Front Counter Associate

Company: Nation's Best Holdings, LLC
Location: Broken Bow
Posted on: January 16, 2022

Job Description:

Lambert Lumber., a Nation's Best Holdings, LLC company, is seeking experienced candidates for a Front Counter Associate position in our Broken Bow, OK location.

We're focused on people and relationships first and we're passionate about customer service and continuous improvement. Are you looking to join a company that is focused on growth? If you enjoy working hard in a fast-paced environment, then join our growing team.

What's It Like To Work for Nation's Best?

  • Teamwork: All of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day.
  • Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects, as appropriate.
  • Autonomy: We empower entrepreneurial spirit in all our associates.
  • Relationships: We believe the core of our business is the relationships we build.
  • Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our divisions and stores.
  • Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide.
  • Growth Mindset: We are focused on long-term growth, both in our associates and the company.
  • Atmosphere: This is not a suit and tie environment. We roll up our sleeves and get the job done.
  • Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work.
  • Safety: We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day.

    What Does a Front Counter Associate Do?
    • Models and delivers a distinctive and delightful customer experience.
    • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, refunds, and exchanges as needed.
    • Provides customers with courteous, friendly, safe, and efficient service.
    • Engages with customers, offering assistance with products and services and recommending items to meet customer needs.
    • Provides first level escalation for customer issues and answers questions to ensure a positive customer experience.
    • Models customer service best practices.
    • Keeps counters and shelves clean and well merchandised, stocking store product as needed or directed by supervisor.
    • Constructs and maintains displays, including promotional, seasonal, and sale merchandise.
    • Has working knowledge of store systems and store equipment.
    • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
    • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
    • Proactively seek product/project knowledge to identify selling opportunities.
    • Completes special assignments and other tasks as assigned.


      What Does It Take to Successful as a Front Counter Associate?
      • High school diploma or equivalent
      • Computer proficiency
      • Flexible schedule with availability to work nights and weekends
      • Must be able to walk throughout yards, and offices.
      • Results-oriented with ability to serve stores with humility and be a steward of Nation's Best's values.
      • Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible.
      • Strong interpersonal skills with willingness to consistently provide superior customer service skills.
      • Ability to lift up to 25-50lbs consistently and bend, twist, squat and reach throughout work shift.

Keywords: Nation's Best Holdings, LLC, Fort Smith , Front Counter Associate, Other , Broken Bow, Arkansas

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