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Quality Management Lead

Company: Jobleads
Location: London
Posted on: June 9, 2021

Job Description:

Lilt is a language translation services and technology company. We're building the next generation of localization, making it possible for every organization to communicate with their customers in the language of their choice through Lilt's high-quality, scalable, and affordable translation services. We recruit the world's best human translators and equip them with our software, allowing them to translate better and faster than ever. By combining human expertise and machine efficiency in a complete enterprise localization solution, we can deliver technology-enabled translation services to our customers. Lilt is backed by some of the world's leading investors including Sequoia Capital, Intel Capital, and Redpoint. Our customers include some of the largest Fortune 500 companies in the world who rely on Lilt every day to provide more personal customer experiences in 300+ languages. Our team is headquartered in San Francisco with additional hubs in Indianapolis, Washington DC, Berlin, Dublin, and UK. What you'll do In collaboration with our Senior Manager, Services Strategist, the Quality Management Lead will have the opportunity to support our services management team in ensuring customer success, working with language assets, managing linguist performance and internal quality auditing. You will learn to work with and communicate effectively with the team, translators, and other stakeholders involved. Learn first-hand how a fast-growing technology startup functions. As a member of Lilt's Services team, you will learn about product development, sales, customer success, marketing, localization and sourcing. You will be exposed to all cross-functional teams and walk away with a robust knowledge and understanding of all functions of the business. This role will work remotely from UK until such time as the Company establishes permanent office premises. Key responsibilities include: Maintaining quality assets, dashboards and ticketing systems for enterprise customers Customer feedback communication, investigation, arbitration and resolution with linguistics and relevant parties Updating linguistic and account assets Resource management and engagement for enterprise accounts Onboarding and training new linguists in enterprise accounts Liaison with product and solutions teams for ongoing development and issue resolution Collaborating with Language Leads and Language Managers Building team assets (dashboards, reports, processes, trainings etc.) Ad hoc missions and special tasks Successful candidates will have: 5+ years of experience in an LSP or similar role Proficiency in English and only other languages as advantage Experience with data manipulation and reporting Proactivity and critical thinking Attention to detail and meticulousness Ability to build relationships and collaborate cross-functionally Teamwork and self-starter Resourcefulness, initiative and drive! What we offer Competitive salary and meaningful equity Professional development budget. Buy some books. Attend a conference. Take a class. We'll help you push forward in your career. Lilt is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.

Keywords: Jobleads, Fort Smith , Quality Management Lead, Other , London, Arkansas

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