Location: Fort Smith
Posted on: June 8, 2021
Location: Remote - New Hampshire
The Skills Architect Consultant (SAC) possesses an
enterprise-level understanding of the skills that are demanded by
technology professionals across a variety of industries. In
general, this translates to a working knowledge of skills needed to
support functional disciplines such as software development,
cyber-security, data science and analytics, and information
technology. This individual is not required to be a deep subject
matter expert in any one area but is able to keep current on trends
across a broad range of technologies. This role will be 30%
consultative and 70% implementation oriented, e.g. assisting the
customer in deploying technology skills development
The SAC acts as an expert consultant, assisting
Pluralsight business customers to achieve their technology
strategies and initiatives. This is accomplished by assessing
individual learner, team and corporate level technology objectives
and assisting the customer to implement programs and best practices
that allow technology skills development to be effectively
integrated into existing work streams. This includes providing
expert guidance and recommendations that will assist the customer
in optimizing the value they recognize from the Pluralsight
platform. This role requires the ability to team effectively with
sales, customer success and product teams to ensure a successful
You're committed to being a team member
Sees the success of your team members and the company as
part of your responsibility.
Delivers solutions that are creative, forward-thinking and
meaningful to the business.
Can quickly see the most appropriate strategic solution
given all the facts, present that solution in clear and positive
manner to gain support from internal and external groups
Approaches others in a genuine and honest way and always
assume positive intent in others.
Gets results through agreements and are fully committed to
satisfying all agreements or communicating early and often if those
agreements cannot be satisfied.
Actively explores new ideas and pushes boundaries, being
willing to re-look at anything any time with the belief that what
we are currently doing may not be accessing what is
Seeks to understand where others are coming from and
without allowing his/her own context to get in the way.
What you'll own:
Serving as an expert internally and externally on the
resources available through the Pluralsight Technology Learning
Regularly consulting with prospective and existing
customers, reinforcing the value Pluralsight provides in building
applicable technology skills across all skills levels and
Conducting discovery sessions with our customers to
understand business objectives and create a clear path to success
through the effective delivery of Services.
Providing specific, in-depth course & strategic
recommendations, as requested by Pluralsight customers.
Functioning as the escalation point and primary liaison
between sales, customer success and product leadership. This
includes being the first resource to the sales team in answering
questions related to service delivery within an account.
Defining and reporting on key performance indicators, e.g.
customer facing utilization, project hours, performance to SLAs,
customer engagement effectiveness, etc.
Regularly engage with and support Pluralsight sales and
success teams, via meetings, coaching / mentoring sessions, and
ongoing strategic guidance.
Identifying training opportunities, product enhancements,
and sales collateral that is beneficial to Pluralsight corporate
sales goals, and assist in various capacities to produce /
implement those new programs, features, and assets.
Serving as an input to product marketing to produce and
maintain tools and other deliverables to support customer service
needs (FAQs, competitive comparisons, etc.).
Work with product leadership to influence strategic
decisions such as author onboarding, course development, and
Serve as a consultant and key contributor to tools &
resources that help improve internal team's working knowledge of
Pluralsight learning content.
Work with your team to build scalable solutions and
enhance existing services.
Experience you'll need:
7+ years' experience providing enterprise level consulting
in a SaaS environment
5+ years' experience providing technical account
leadership (or similar technical leadership) e.g. Technical Account
Manager, Implementation or Technical Onboarding Consultant,
Demonstrated experience with executive level
presentations, enterprise sales and/or professional speaking
Experience in presenting and communicating technology
concepts to executives at a strategic level.
Excellent business acumen with ability to translate
complex technical subjects or features into value-based, strategic
Experience with the processes of technical needs
assessments, software system analysis, requirements
Ability to quickly understand true root causes of customer
content requests and deliver consultative, executive-level
Self-starter who is able to effectively time manage,
prioritize, produce with autonomy, and provide visibility to key
Strong operational aptitude balanced by a highly-effective
interpersonal skill set.
Keywords: Pluralsight, Fort Smith , Skills Architect, Other , Fort Smith, Arkansas
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