Customer Success Partner
Company: Ascential plc
Location: London
Posted on: February 24, 2021
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Job Description:
We're looking for a Customer Success Partner to join our team in
London, Dublin or Boston as part of our Revenue & Client Services
function. The Customer Success Partner is a senior commercial role,
and a new strategic and relationship layer for our Global Account
segment. You will be working with Tier 1 enterprise customers, many
in the Fortune 100, and predominantly big brands in the CPG sector
who use our ecommerce SAAS analytics products for direct visibility
to their brand's online performance, to drive market share and
online sales. This role sits at the Account level managing the
relationship with the customer's Product Owner/Single Point Of
Contact, who represents the users. This is a revenue function role
with accountability for ARR and health of existing subscriptions.--
Candidates have positive, productive long-term relationships with
their customers and a strong track record of retention & advocacy
with high touch Saas products. Candidates will typically have risen
through the ranks in Professional Services and/or Account
Management, Customer Success, or Customer facing program management
& demonstrate leadership skills & ability to successfully influence
the account teams for the customers they represent and be
competently-autonomous self-starters. Key Responsibilities Customer
Health & Governance:
Keywords: Ascential plc, Fort Smith , Customer Success Partner, Other , London, Arkansas
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