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Customer Service Agent

Company: SYKES Enterprises
Location: Fort Smith
Posted on: March 17, 2019

Job Description:

Customer Service Agent Job descriptionAre you tired of applying to positions and not getting any response? SYKES is a highly-engaged, responsive employer that guarantees you an interview within 72 hours of applying, once qualified. Thinking about the bigger picture for you - not only do you receive base pay for every hour you work, but it is full-time hours, so you have the opportunity to earn up to $25K or more per year after one year, along with full-time benefits, retirement money plus employer matching, vacation accrual, perks/discounts, and promotional opportunities! That is a great deal for an entry-level role.What is in it for you? Glad you asked...Starting base pay: $10.25/hr.Base pay increases every 6 months (up to $11/hr.)Base pay increased at 6 months: $10.75/hr.Base pay increased at 1 year: $11.00/hr.Cash bonuses (based on performance) - ability to earn up to $1/hr. or more in addition to base payFull benefits (medical, dental, vision, life insurance, 401K) after 90 days of employmentVacation accrualExtra employee perks and discounts (shopping, tickets and attractions, tuition reimbursement)Promotional opportunitiesFamily-friendly, fun environment that harbors team workNo experience necessary - we offer PAID trainingWhat will you be doing? We have great Customer Service opportunities...SYKES is looking for full-time Customer Service Representatives at our Fort Smith, ARlocation to assist customers answer questions, process transactions and resolve their issues! You will get the opportunity to:Engage in a fully paid training program to teach you what you need to know (investing in you)Answer live inbound phone calls during your entire shift from different customers (get variety)Use a computer to navigate various screens to help the customer (improve your computer skills)Listen to issues, empathize and solve customer issues (be a problem-solver)What do you need to be a successful Customer Service Representative? It is simple...Be at least 18 years old with a high school diploma or GEDHave reliable, consistent transportation to get to and from our Ft. Smith, AR officeComputer navigation skills are a definite plusAbility to type at least 25 words per minutePrevious call center or customer service experience in financial services, healthcare, technology, or something similar is a plusAbility to pass a background and drug testSYKES Enterprises provides support to Fortune 500 companies and we operate worldwide. To get to know us a little better, click here .Not the job for you? You probably have friends or family who might be interested, so please feel free to send them the link to this job opportunity!EEO/AA/M/F/Vet/DisabilityAbout SYKESEvery time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.EEO statementCOMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO. Associated topics: agent, answer, call center, clerk, customer care representative, customer service, customer service representative, rep, service representative, service specialist

Keywords: SYKES Enterprises, Fort Smith , Customer Service Agent, Hospitality & Tourism , Fort Smith, Arkansas

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