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Shift Supervisor- Talihina Travel Plaza

Company: Choctaw Resort & Casino
Location: Talihina
Posted on: November 23, 2021

Job Description:

Shift Supervisor- Talihina Travel Plaza


Job Purpose or Objective(s):

Maintain the highest priority of Guest Service Standards by assisting with merchandising, sales, and maintaining all Travel Plaza Standards. Assist in coaching and training new associates.

Primary Tasks:

-Coach and train Guest Services Standards and assist with all guest's needs, responding to questions, resolve issues, and offer sales suggestions. Maintain all payment procedures by SOP standards.
-Oversee compliance with state and federal laws and Nation policy regarding the sale of alcohol and tobacco products; check identification when required by transaction.
-Protect all store inventory and equipment from theft and damage.
-Perform merchandising duties including making shelf labels, ordering, stocking, maintaining appropriate levels for deli sales, upkeep of service area and sales floor.
-Insure all purchases are properly tendered into the register system, sack and receipt offered to Guest, with parting pleasantry.
-Complete Operations Checklist and work with associates to maintain Travel Plaza Standard's by performing duties including sweeping, mopping, dusting, and cleaning both interior and exterior of the Travel Plaza.
-Report suspicious behavior and/or violations of rules and regulations to the proper authority.
-Maintain Beginning and Ending shift cash handling SOP procedures. Report discrepancies to General Manager.
-Perform Shift Supervisor duties in the absence of the Manager/Assistant Manger
-This position requires physical maintenance and sanitation of the facility therefore Shift Supervisors are to maintain the facility by being interactive and hands on with all cleaning, maintenance, and sanitation procedures.
-Perform other duties as assigned.

Keywords: Choctaw Resort & Casino, Fort Smith , Shift Supervisor- Talihina Travel Plaza, Hospitality & Tourism , Talihina, Arkansas

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