Customer Service and Loan Specialist - 270

Company: Sun Loan Company
Location: Roland
Posted on: November 19, 2021

Job Description:

Are you outgoing, resourceful, and customer service minded? If so, consider joining our team as a Customer Service Loan Specialist.As a Customer Service Loan Specialist, you will work with customers to explain our offerings, as well as conduct outreach to customers who are overdue on loan payments, working with them to identify solutions. The Customer Service Loan Specialist supports the Branch Manager in creating a positive, supportive, and well-run office in the communities we serve. As a customer service Loan Specialist, you will be provided in-depth training to understand our products and how we are able to help our customers. There are tremendous growth opportunities from this role throughout our company!Our employees - just like our customers - are the heart and soul of what we do. Friendly, reliable, customer service is at the heart of our success.Position Responsibilities:

• Provide excellent customer service, both in person and over the phone
• Receive and post loan payments in an efficient, friendly manner
• Contact customers who are overdue on loan payments; work with them to identify solutions for repayment
• Balance the cash drawer daily
• Make daily bank deposits
• Maintain compliance with Sun Loan Company policies and procedures
• Tax preparation support (if applicable)
• Network to attract new business
• Work closely with other team members and manager to reach branch goalsPosition Requirements:
  • One year customer service experience from any industry
  • Basic computer skills and ability to operate a calculator
  • Must have reliable transportation
  • Ability to work Monday-Thursday 8:30am-5:30pm; Fridays 8:30-6pm and occasional Saturdays 8:30am-12:30pm, additional hours may be required (No Sundays)
  • Must be at least 18 years of agePosition Benefits:
    • Medical benefits: dental, vision, life insurance
    • Industry-related tuition reimbursement
    • Paid time off
    • Mileage reimbursement
    • Competitive compensation based on experience
    • Comprehensive paid training for success
    • Competitive 401kAbout Sun Loan Company:For over 30 years, Sun Loan Company has been a trusted financial resource in over 200 communities, across seven states in the US, and seven locations in Mexico.Sun Loan is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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