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TeamGoHealthSalesIL: Customer Service Representative

Company: TeamGoHealthSalesIL
Location: Greenwood
Posted on: November 18, 2021

Job Description:

How do you want to make an impact?Have you struggled to find purpose with your work? Are you looking to make an impact in someone's life on a daily basis? If so, then GoHealth is where your search ends!About GoHealthOur mission is to improve access to healthcare in America. We are a young fast growing company with nearly two decades of insurance purchasing behavior to help re-imagine the process of matching a health insurance plan to a customers specific needs. As the Medicare market continues to grow with over 10,000 people per day turning 65, we assist our customers through the important decision-making process of selecting a Medicare plan that matches their needs with the right product and service. This is where you come in! Are you ready to grow with us?About the role:GoHealth new Telecare Member Services team provides support and services to clients who have purchased and enrolled in Medicare plans with GoHealth. As a Member Services agent, you will provide an outstanding experience for new clients as they adjust to their new health insurance plan and supporting our existing members as questions or issues about their plan may arise. Come join a team with a culture centered around building lasting relationships with GoHealth's members! You will report to a Member Services Team Manager.What is Takes to be SuccessfulEngage with existing members, delivering high-quality customer service and helping them navigate their new health insurance planBe the expert on multiple insurance healthcare plans and benefitsEducate members on how to use their insurance plan benefitsInvestigate and resolve members issues and escalate in certain casesSell or cross-sell additional services to meet member needsCollaborate on special projects to expanding current services provided and bring additional value to membersWork simultaneously with multiple systems and databasesBe a brand ambassador for GoHealth TeleCare team and ensure members sanctificationDesired Attributes:1+ years experience with Excel (can maintain complex spreadsheets) and PowerPoint2+ years of providing customer service and solving customer inquiries and requests1+ years of previous sales experience or member services experienceProvide availability with flexible schedule1+ years' experience in sales, retention, or member services settingBenefits and PerksWork RemotelyPerformance-based incentivesPaid time offMedical, dental, vision, and life insurance benefitsProfessional growth opportunitiesGenerous employee referral bonusesEmployee interest clubsCharitable eventsMonthly event calendars, newsletters and wellness activitiesBirthday celebration recognitionGoHealth is an Equal Opportunity EmployerFrequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. we will be return to an office setting once we're safe to do so following the guidance of local health authorities' and the CDC. Currently all employees are working remotely.

Keywords: TeamGoHealthSalesIL, Fort Smith , TeamGoHealthSalesIL: Customer Service Representative, Hospitality & Tourism , Greenwood, Arkansas

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