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Chief Operating Officer

Company: Mercy
Location: Fort Smith
Posted on: September 10, 2019

Job Description:

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

We don't believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Leads and facilitates immediate and long-term planning.

1.1 Remains abreast of internal and external factors/trends that impact on health care in areas of responsibility. 1.2 Assists in the development of Hospital and Departmental goals consistent with Mercy goals, needs of the department, service lines, and future directions in health care.

1.3 Introduces innovation and creativity in project development. Uses principles of change in planning for major initiatives.

1.4 Participates in strategic planning, major Health Center decisions, and in the review of the Mission and Philosophy. Develops specific programs and marketing plans according to identified need.

Organizes operations to enhance the patient experience and co-worker satisfaction:

2.1 In collaboration with the Department Directors/Supervisors develops, evaluates, and monitors compliance with staffing and productivity guidelines.

2.2 Fosters a team atmosphere to enhance recruitment and retention of co-workers.

2.3 Problem solves complex situations in an appropriate manner.

2.4 Leads or participates actively on committees which address operational and patient care issues.

2.5 Uses all sources of feedback to evaluate the quality of the services and/or improve care. Works closely with Department Directors and Medical Directors to enhance the efficiency of the service or program.

Management Role and Responsibilities.

3.1 Serves as a facilitator, a resource person and a role model to the Department Directors and Supervisors as they manage their areas of responsibility. Is accessible to Physicians, Directors, Supervisors, and employees.

3.2 In addition to annual reviews, provides frequent feedback to the Department Directors and Supervisors on their performance as managers. Counsels as necessary. Encourages the professional and management growth of the Department Directors/Supervisors.

3.3 Delegates tasks, special projects to Department Directors and Supervisors, as appropriate. Includes Department Directors and Supervisors, when appropriate, in the decision making process.

3.4 Assures the departments comply with the Joint Commission standards, and all federal, state, and local regulations.

Effectively manages hospital resources. 4

.1 Facilitates the preparation of the annual operating and capital budgets. Monitors budget performance to evaluate each department's compliance with budgeted guidelines.

4.2 Plans for long term changes that improve the efficiency in the delivery of patient care (systems, technology, physical plant and human resources).

Provides leadership and direction to the areas of responsibility.

5.1 Collaborates effectively with the Medical Director to establish the strategic direction as a regional center of excellence. Facilitates goal setting in the service line using feedback, marketing information, and research. Creates teams to build or expand services or programs.

5.2 Monitors and reports quality, customer service, and patient safety data to the service line. Develops initiatives to respond to identified issues or opportunities.

5.3 Facilitates volume growth through marketing plan development, enhancing customer service, referral management and program development.

Collaboration and Integration

6.1 Communicates in a positive and appropriate manner.

6.2 Works collaboratively in program development or institution major changes. Works effectively with leaders in all areas of the health system.

6.3 Effectively problem solves interdepartmental conflicts/concerns.


Because you're committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That's why you'll bring to your role the right set of qualifications:

* Education: Masters Degree in business or health- related field.

* Experience: Three to five years of previous experience in a leadership and management role at the Director or VP level.

We'll Support You at Work and Home

Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a "top 100 places to work." We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!

What Makes a Good Match for Mercy

Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and are not afraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

COO, Chief Operating Officer, leadership, healthcare, hospital operations,



Keywords: Mercy, Fort Smith , Chief Operating Officer, Executive , Fort Smith, Arkansas

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