Chief Operating Officer
Location: Fort Smith
Posted on: September 10, 2019
We're a Little Different
Our mission is clear. We bring to life a healing ministry through
our compassionate care and exceptional service.
We don't believe in jobs at Mercy, we believe in careers that match
the unique gifts of unique individuals; careers that not only make
the most of your skills and talents, but also your heart.
At Mercy, you'll feel our supportive community every step of your
day, especially the tough ones. We're a team and love working that
way. That team is expanding, and we currently have exceptional
opportunities to help our communities grow.
Leads and facilitates immediate and long-term planning.
1.1 Remains abreast of internal and external factors/trends that
impact on health care in areas of responsibility. 1.2 Assists in
the development of Hospital and Departmental goals consistent with
Mercy goals, needs of the department, service lines, and future
directions in health care.
1.3 Introduces innovation and creativity in project development.
Uses principles of change in planning for major initiatives.
1.4 Participates in strategic planning, major Health Center
decisions, and in the review of the Mission and Philosophy.
Develops specific programs and marketing plans according to
Organizes operations to enhance the patient experience and
2.1 In collaboration with the Department Directors/Supervisors
develops, evaluates, and monitors compliance with staffing and
2.2 Fosters a team atmosphere to enhance recruitment and retention
2.3 Problem solves complex situations in an appropriate manner.
2.4 Leads or participates actively on committees which address
operational and patient care issues.
2.5 Uses all sources of feedback to evaluate the quality of the
services and/or improve care. Works closely with Department
Directors and Medical Directors to enhance the efficiency of the
service or program.
Management Role and Responsibilities.
3.1 Serves as a facilitator, a resource person and a role model to
the Department Directors and Supervisors as they manage their areas
of responsibility. Is accessible to Physicians, Directors,
Supervisors, and employees.
3.2 In addition to annual reviews, provides frequent feedback to
the Department Directors and Supervisors on their performance as
managers. Counsels as necessary. Encourages the professional and
management growth of the Department Directors/Supervisors.
3.3 Delegates tasks, special projects to Department Directors and
Supervisors, as appropriate. Includes Department Directors and
Supervisors, when appropriate, in the decision making process.
3.4 Assures the departments comply with the Joint Commission
standards, and all federal, state, and local regulations.
Effectively manages hospital resources. 4
.1 Facilitates the preparation of the annual operating and capital
budgets. Monitors budget performance to evaluate each department's
compliance with budgeted guidelines.
4.2 Plans for long term changes that improve the efficiency in the
delivery of patient care (systems, technology, physical plant and
Provides leadership and direction to the areas of
5.1 Collaborates effectively with the Medical Director to establish
the strategic direction as a regional center of excellence.
Facilitates goal setting in the service line using feedback,
marketing information, and research. Creates teams to build or
expand services or programs.
5.2 Monitors and reports quality, customer service, and patient
safety data to the service line. Develops initiatives to respond to
identified issues or opportunities.
5.3 Facilitates volume growth through marketing plan development,
enhancing customer service, referral management and program
Collaboration and Integration
6.1 Communicates in a positive and appropriate manner.
6.2 Works collaboratively in program development or institution
major changes. Works effectively with leaders in all areas of the
6.3 Effectively problem solves interdepartmental
Because you're committed to excellence, you understand the
importance of being properly prepared for your role at Mercy.
That's why you'll bring to your role the right set of
* Education: Masters Degree in business or health- related
* Experience: Three to five years of previous experience in a
leadership and management role at the Director or VP level.
We'll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare
Magazine named us as a "top 100 places to work." We go out of our
way to help people feel welcomed. We offer day-one comprehensive
health, vision and dental coverage, PTO, tuition reimbursement and
employer-matched retirement funds to benefit-eligible co-workers,
including those working 48 hours or more per pay period!
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with
exceptional quality care. Having a positive outlook and a strong
sense of advocacy is in perfect step with our mission and vision.
We're also collaborative and are not afraid to do a little extra to
deliver excellent care - that's just part of our commitment. If
that sounds like a fit for you as well, we encourage you to
COO, Chief Operating Officer, leadership, healthcare, hospital
Keywords: Mercy, Fort Smith , Chief Operating Officer, Executive , Fort Smith, Arkansas
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