Grocery Manager
Company: Harp's Food Stores
Location: Vian
Posted on: March 9, 2023
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Job Description:
Grocery Manager Summary
To deliver more than is expected to my customers and associates by
providing a positive first impression, determining actual needs,
delivering real solutions, adding value where I can by supervising
the store and leaving the customer so satisfied that no competitor
is an acceptable alternative.
Grocery Manager: What I Do, How I Do It, and Why I do it
As a Grocery Manager, this is what I do:
Grocery Department Operations - I supervise the grocery department
operations including department readiness, staffing, supervision,
price maintenance, policies and procedures, inventory preparation,
department cleanliness, and safe use of equipment and tools. I
direct and am responsible for whole store operations when the store
manager is absent.
Replenishment & Inventory Procedures -I direct and am responsible
for replenishment and inventory processes including ordering,
replenishment, receiving, invoicing and accounting, back stock,
reclamation and returns, damages and reworks, supply use and
inventory preparation for the grocery department.
Merchandising & Sales Floor Standards - I direct and am responsible
for merchandising and sales floor standards including proper
stocking, rotation, signing, setting and maintaining displays,
sampling and overall grocery department procedures.
Front End Operations - I direct and am responsible for front end
operations by ensuring the daily schedule is being followed, and
front end management is monitoring the flow of customers, opening
registers as applicable, managing breaks and lunches, appropriately
using supplies and following closing procedures.
Risk Management/Avoidance - I am responsible for my department's
execution of all employee, customer and equipment safety programs,
standards and training requirements. I proactively manage and
monitor my departments potential risk liability and take immediate
action to avoid any negative consequences that may occur in my
department.
Adaptability - I am able to adjust myself readily to different
conditions. I demonstrate flexibility in the workplace and remain
comfortable with change and transition.
Coaching/Mentoring - I am a people builder by bringing out the best
in people. I recognize and try to unleash the full potential of
others by providing the needed resources, coaching, experiences,
and other support. I provide others the opportunity to take risk
and learn from their mistakes. My actions show that I believe that
people development is second only to good financial results.
Conflict Resolution - I facilitate the resolution of conflict
between others under my supervision. I seek to understand others'
viewpoints and effectively balance the competing priorities of
different parties. I gain agreement between myself, others, and
third parties.
Problem Solving - I clearly define issues upfront and then use
critical thinking skills and logic to effectively maintain answers
to questions through a conscious and organized manner.
Providing Direction - I set clearly defined direction and establish
clear priorities. I ensure roles within the team are clear and that
individuals know what is expected of them. I clearly assign
responsibilities for tasks and decisions.
Safety/Quality Orientation - I consistently produce and emphasize
the need to produce high quality products and services while being
aware of the issues and following procedures that affect personal
safety and the safety of others.
As a Grocery Manager, this is how I do it:
Building Relationships - I successfully initiate, develop, and
foster relationships with others. I take a personal interest in the
interests and ideas of others and treat others fairly,
respectfully, and sincerely. I empathize with the emotions of
others and consider things from other people's perspectives.
Conscientiousness - I demonstrate responsible behavior,
thoroughness of work, and dependability. I consistently demonstrate
compliance with Harps' policies and procedures, including regular
and timely attendance, adherence to dress code and ensuring a safe
work environment, and a willingness to complete other duties as
assigned.
Superior Customer Service/Hospitality - I completely understand
what delivering more than expected means in regards to great
customer service. I remove any barriers impeding customer service.
I actively look for ways to help others by following our SMILE
Program guidelines.
Integrity - I demonstrate and act in accordance with an appropriate
and sound set of values, beliefs, and business ethics. I am an
honest person.
Modeling Cultural Values - I act consistently in accordance with
values that are consistent with those of the organization. I model
high standards of behavior for others through personal actions and
commitment to the organization.
Professionalism - I hold myself accountable by demonstrating a "no
excuses" approach to my own attitude, performance, and results. I
work in the best interest of Harps even when it involves putting
individual needs aside.
Showing Drive & Taking Action - I act on my own initiative without
being prompted. I handle problems with minimal guidance. I make
things happen and take action quickly.
As a Grocery Manager, this is why I do it:
Customer Focus - I anticipate and recognize customer needs and
remain dedicated exceeding customer expectations. I use customer
information to improve products and services. I continually strive
to improve customer satisfaction.
Respecting Others/Citizenship - I encourage an atmosphere of
teamwork by my own actions. I support others, facilitate their
work, and defend them when appropriate. I encourage cooperation and
trust within a group. I show a high concern for the rights, values,
and worth of others. I treat others fairly and consistently. I give
appropriate attention toward the concerns expressed by others by
empathizing with their emotions and considering things from their
perspective.
Supporting Harps' Mission Statement - With respect and support from
my peers and supervisors, I strive daily to exceed my customers'
expectations in an effort to support the Harps' Mission Statement -
"Our mission is to provide the best overall value to our customers,
building a reputation for competitive prices, product quality and
freshness, friendly service and cleanliness."
POSITION REQUIREMENTS:
Keywords: Harp's Food Stores, Fort Smith , Grocery Manager, Executive , Vian, Arkansas
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