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Company: Ronald McDonald House Charities of Arkoma
Location: Fort Smith
Posted on: November 23, 2022

Job Description:

Job description

The Guest Service Manager (GSM) manages internal house operations and is the primary staff contact during their shift for guest families staying at the Ronald McDonald House. The manager is responsible for maintaining a home-like and supportive environment, directing the work of volunteers while assuring that services and programs are provided in a manner consistent with current policies and procedures. The manager works in coordination with Mercy Fort Smith and helps ensure a positive House image for guest families. The GSM is expected to collaborate with other team members to fill open shifts as needed, as we operate 24 hours a day, seven days a week, 365 days a year. This position averages 16-32 hours per pay period.


* You enjoy building relationships with a diverse group of people
* You have an upbeat and professional demeanor
* You are timely, great at prioritizing and multi-tasking
* You have strong communication skills
* You are highly motivated and a self starter
* Have a service mentality
* You are reliable and proud of your work
* You are meticulous about detail and accuracy while working effectively in a face-paced environment
* You want to make an impact!

*Core Expectations: *

* Lead with our core values of: Family, Compassion, Excellence, Community, Flexibility.
* Compassionately and fairly assist our guest families during their stay.
* Collaborate across departments to create a House where everyone belongs.

*Competencies: *

Compassion, Communication and Listening Skills; Dependability; Interpersonal/Team Effectiveness; Demonstrate Objectivity, Fairness, Tact and Confidentiality; Problem Solving and Decision Making; Flexible; Able to Manage Multiple Tasks Simultaneously; Able to Manage a Diverse Group of People in a Fair and Consistent Manner

*Position Requirements: *

Provide an atmosphere of warmth and support by interacting with guests, meeting guests' needs, providing information, and by generally maintaining positive guest relations. Be an empathetic and understanding listener - but not a counselor to families.

Maintain a safe community living setting guided by House rules and policies. Keep the Program Director apprised of guest situations and intervene with appropriate action as needed, contact social worker at Mercy Fort Smith when appropriate.

Respond to crisis situations and make sure guest families' needs are met. Respond to emergency situations (medical, facility and weather-related) by calmly and professionally notifying guests and providing necessary assistance.

Assure timely and accurate data entry support for guest database.

Maintain ongoing communications with guests regarding planned activities, upcoming events, distributing notices and one-on-one communication

Maintain safety and security of premises. Complete security walk-throughs of the House throughout your shift. Continually review cameras. Inspect building and grounds and follow up on observations to ensure that standards are maintained. Maintain general upkeep of the House to ensure a clean, welcoming home for guests.

Receive and organize donations to the House.

Monitor inventory of household items, cleaning supplies and other necessary materials. Notify Program Director of items necessary for on-going House needs.

Job Type: Part-time

Pay: $11.25 per hour

This is an hourly, part-time position - Days, Evenings, Weekends and Holidays

Job Type: Part-time

Pay: $11.25 per hour

* 8 hour shift
* After school
* Day shift
* Evening shift
* Holidays
* Weekend availability

Ability to commute/relocate:
* Fort Smith, AR: Reliably commute or planning to relocate before starting work (Required)

* High school or equivalent (Required)

Shift availability:
* Day Shift (Required)
* Night Shift (Required)

Work Location: One location%58047475%

Keywords: Ronald McDonald House Charities of Arkoma, Fort Smith , GUEST SERVICE MANAGER: Part Time, Executive , Fort Smith, Arkansas

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