Solutions Engineer UK

Company: Heartflow
Location: London
Posted on: April 10, 2021

Job Description:

The Solutions Engineer will be responsible for guiding customers through the process of implementing HeartFlow's solutions in their hospital/clinical environment. This person will need a deep understanding of hospital networks, protocols and interfaces, as well as having a particular focus on the impacts of GDPR and the risks and concerns related to patient privacy and data protection. The Solutions Engineer will work with clinical and engineering resources onsite to deploy solutions that work within the existing infrastructure and workflow, and overcome technical, procedural and political obstacles that arise. Once solutions are implemented, the Solutions Engineer collaborates with the Support and Technology teams in the investigation and resolution of customer issues. As the customer-facing engineering team, we are at the sharp end. The Solutions Engineer is also responsible for collaborating closely with HeartFlow's engineering, security and regulatory teams to influence the roadmap of future technical solutions. Information on feature requests, workarounds, undiscovered bugs and the varied infrastructures of different institutions are vital to HeartFlow's customer-centric focus. Job Responsibilities

• Guide HeartFlow's customers through the implementation of our unique SAAS non-invasive diagnostic technology.
• Be a customer resource for information on HeartFlow's technology, network protocols, security and data protections associated with transferring medical data over the Internet, cloud-hosted platforms, and SaaS solutions.
• Contribute as HeartFlow gains worldwide adoption of our novel FFRCT product by providing knowledgeable responses to customer inquiries and issues.
• Contribute to high-performing, global Solutions Engineering team by sharing new information and leveraging group wisdom
• Demonstrate discipline to work independently
• Provide prompt documentation and complete resolution of reported issues and help manage knowledge base for customer issues.
• Deliver customer feedback into HeartFlow's Customer Relationship Management system and help team members analyze and distill data to drive improvements in technology. Skills Needed
  • Positive, professional personality, comfortable in front of groups/customers
  • Responsible, accountable, and ability to work well within teams and cross-functionally
  • Comfortable in high pressure situations, and ability to assess priorities
  • Healthcare IT - Working knowledge of EHR, Clinical workflows, PACS, DICOM, GDPR requirements and PII protections
  • Technical skills required: Networking - demonstrated experience troubleshooting IP, routing, connectivity, and latency issues; Security - Understanding of GDPR, data protection, encryption. Knowledge of web services, certificates; Linux - experience shell scripting, troubleshooting, services, logs; VMware - Experience deploying and troubleshooting VMs, working knowledge of ESX features Educational Requirements & Work Experience
    • B.Eng or B.S. in Computer Science preferred
    • 2+ years working in Linux environment
    • Knowledge of virtualization technologies required
    • Experience supporting large-scale websites and/or web-based products
    • 2+ years' experience working in the health care industry
    • Demonstrated customer facing skills Special Working Conditions
      • This position will be remote, with several weeks required training and annual visits to headquarters in Redwood City, CA
      • The responsibilities of this position sometimes require working evenings and weekends, with little advance notice
      • Required to be on call 24/7 as needed
      • Travel to customer locations (up to 60-80%) About HeartFlow, Inc. HeartFlow, Inc. is a medical technology company redefining the way heart disease is diagnosed and treated. Our non-invasive HeartFlow FFRct Analysis leverages deep learning to create a personalized 3D model of the heart. By using this model, clinicians can better evaluate the impact a blockage has on blood flow and determine the best treatment for patients. Our technology is reflective of our Silicon Valley roots and incorporates decades of scientific evidence with the latest advances in artificial intelligence. The HeartFlow FFRct Analysis is commercially available in the United States, Canada, Europe and Japan. For more information, visit www.heartflow.com . HeartFlow, Inc. is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals--and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at HeartFlow, including recruitment, hiring, training, relocation, promotion, and termination. Positions posted for HeartFlow are not intended for or open to third party recruiters / agencies. Submission of any unsolicited resumes for these positions will be considered to be free referrals.

Keywords: Heartflow, Fort Smith , Solutions Engineer UK, Engineering , London, Arkansas