Broadband Technician
Company: Altice USA
Location: Sallisaw
Posted on: April 8, 2021
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Job Description:
Altice USA is a cutting-edge communications, media, and tech
company. We connect people to what matters most to them; texting
with friends, advertising that resonates, or binge watching their
favorite show. Our differentiated approach centers around
technologies that push the envelope and deliver the ultimate
customer experience. We're building a workforce that attracts and
retains the best talent, not only to meet the needs of our
customers, but that also reflects the diverse communities we serve.
We're not the only ones who have seen it; we've recently been
recognized by Forbes as one of America's Best Employers as well as
by the Human Rights Campaign, DiversityInc Magazine, and Cablefax
for our diversity & inclusion program.Under general supervision the
Broadband Technician (BBT) IV repairs and maintains the fiber and
coaxial transport and distribution cable services including
residential and business video, data, telephone, and security. As
needed supports repair and maintenance of headend electronics and
critical infrastructure equipment. Performs troubleshooting from
the headend to the customer's electronic devices. Supports and
mentors lower level technicians and fulfills service and
installation as needed to exceed customer
needs.Responsibilities
--- Provides quality internal and external customer service
reflecting the Company values
--- Coaches and mentors other technical operations team members
--- Fulfills demand maintenance and preventive maintenance by
troubleshooting and repairing the transport, trunk, and
distribution networks from the Master Telecommunication Center
(headend) to customer's electronic devices
--- Maintains a unity gain network
--- Fulfills FCC-required network tests
--- Serves as a mentor to other team members, providing
instruction, support and direction
--- Performs all duties of Broadband Technician I, II, and III as
necessary
o Troubleshoots and repairs the distribution network from headend
to customer's electronic devices
o Maintains network integrity through preventive maintenance
o Resolves issues at installation and on scheduled service call
from customer's electronic devices to tap
o Installs, tests and troubleshoots Company services including
video, data and telephone from tap to customer electronic
devices
o Educates customers regarding use of installed products; explains
waivers, agreements, customer release forms, charges and billing
procedures
o Determines customer's current service levels; inquiries about
customer preferences and needs; recommends service upgrades or
additional products
o Resolves or escalates customer complaints, as appropriate
o Uses automated routing system or plans daily route; requisitions
equipment and supplies; stocks Company vehicle
o Meets scheduled appointment windows
o Completes work orders and other documentation on paper or by
mobile device
o Represents Company to collect payments and equipment; secures
appropriate customer signatures
--- Uses small hand tools, power tools, meters, and other test
equipment
--- Maintains and secures Company truck and equipment
--- Works on regularly scheduled days as well as unscheduled days
and beyond regular work hours as required
--- Performs other duties as assigned
Qualified to obtain all necessary licenses required by the state in
which he/she is installing and/or servicing security services (if
applicable).
Keywords: Altice USA, Fort Smith , Broadband Technician, Engineering , Sallisaw, Arkansas
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