Assistant Director of Financial Aid Client Services
Company: University of Arkansas System
Location: Fort Smith
Posted on: January 21, 2023
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Job Description:
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Type of Position:
Professional Staff - Academic Affairs
Workstudy Position:
No
Job Type:
Regular
Work Shift:
Day Shift (United States of America)
Sponsorship Available:
No
Institution Name:
University of Arkansas at Fort Smith
The University of Arkansas - Fort Smith is a vibrant mid-sized
public university dedicated to breaking the higher education mold
by bringing truly transformative, hands-on experiences to every
student. From high school seniors to senior professionals,
first-generation students to second-chancers, our goal is to
provide a high-quality, future-focused education that honors each
student's unique, personal situations and goals. Our tiered
approach to learning offers students access to more than 80-degree
plans and programs including certificate, associate, bachelor's,
and master's degrees. We seek to recruit and retain a diverse
workforce as a reflection of our commitment to serve the diverse
population of Arkansas, to maintain the excellence of the
university, and to offer our students richly varied disciplines,
and perspectives.
Located on the Arkansas-Oklahoma border and situated in a region of
lakes, Fort Smith is the second-largest city in Arkansas and
features a vast array of cultural activities, shopping, dining, and
entertainment, including a thriving downtown entertainment
district. Parks, trails, and water recreation are all within the
city limits, and true outdoor enthusiasts will find the area's
lakes, streams, and mountains offer adventure only minutes away
from campus. Fort Smith was recently named by Forbes as the number
one city in America for the cost of living, and a top city in the
nation for the highest-paying tech jobs. The city is within easy
driving distance of Tulsa, Kansas City, Dallas, Little Rock, and
Memphis.
Thank you for your interest in joining our university. Below you
will find details for the position including any supplementary
documentation and/or questions you should review before submitting
your application. For general application assistance or if you have
questions about a job posting, please contact Human Resources at
(479) 788-7080.
If you have a disability and need assistance with the hiring
process please contact Human Resources at 479-788-7080. Applicants
are required to submit a request for each position to which they
have applied.
Department:
Financial Aid
Department's Website:
Uafs.edu
Summary of Job Duties:
The Assistant Director of Financial Aid Client Services works under
general supervision and provides leadership, direction, and
supervision for the development of a comprehensive student-centered
culture providing enhanced services to students, families, public
and university community partners. Delivers optimum service to all
internal and external customers and provides necessary training and
updates to ensure accurate communication on behalf of the Financial
Aid & Veteran Benefits Office. The position reports to Director of
Financial Aid.
Qualifications:
Required Education and/or Work Experience: Minimum qualifications
include a bachelor's degree and three years experience in customer
service and/or higher education. Other job-related education and/or
experience may be substituted for part of these requirements.
Preferred Education and/or Work Experience: Bachelor's degree
required, plus three to five years experience working in a
Financial Aid Office.
Essential Job Duties and Responsibilities:
Other Job Duties and Responsibilities:
Knowledge, Skills, and Abilities: To perform the job successfully,
the following competencies are required for the essential functions
of this position:
Additional Information:
Working Relationships: The Assistant Director of Financial Aid
Client Services works efficiently and collaboratively with UAFS
students and families, administrators, staff, faculty, and alumni,
as well as, campus guests, donors and community members.
List Employees Supervised: Serves as a department leader and
directly supervises the PT Administrative Assistant III, Financial
Aid Specialist, Financial Aid Advisor for Veteran Benefits and
student employees.
Special Job Dimensions: Work performed primarily in an office
setting. While performing the duties of this job, the employee
regularly exhibits digital dexterity when entering data into
computer. The employee frequently sits for extended periods of
time, and occasionally stands and walks. Vision demands include
close, relatively detailed vision when focusing on a computer
screen. Employee regularly talks and hears. Employee occasionally
lifts items up to 10 pounds. The Financial Aid Office is open 8:00
am to 5:00 pm Monday through Friday. Extended hours occasionally
required during peak periods.
Background Check Requirements. Criminal background check, financial
background check, and Motor Vehicle Registry (MVR) check.
Salary Information:
$48,000-52,000/Year
Required Documents to Apply:
Cover Letter/Letter of Application, List of three Professional
References (name, email, business title), Resume,
Unofficial/Official Transcript(s)
Optional Documents:
Proof of Veteran Status
Special Instructions to Applicants:
For full consideration, please apply by December 16, 2022.
Recruitment Contact Information:
Human Resources 479-788-7080
All application materials must be uploaded to the University of
Arkansas System Career Site
https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
Criminal Background Check, Financial Credit Check, Motor Vehicle
Reports Check
This position may be subject to a pre-employment criminal
background check, sex offender registry check, financial history
background check, and/or drug screening. A criminal conviction or
arrest pending adjudication and/or adverse financial history alone
shall not disqualify an applicant in the absence of a relationship
to the requirements of the position. Background checks and drug
screening information will be used in a confidential,
non-discriminatory manner consistent with state and federal
law.
The University of Arkansas is an equal opportunity, affirmative
action institution. The university welcomes applications without
regard to age, race, gender (including pregnancy), national origin,
disability, religion, marital or parental status, protected veteran
status, military service, genetic information, sexual orientation
or gender identity. Persons must have proof of legal authority to
work in the United States on the first day of employment. All
applicant information is subject to public disclosure under the
Arkansas Freedom of Information Act.
Constant Physical Activity:
Hearing, Manipulate items with fingers, including keyboarding,
Sitting
Frequent Physical Activity:
Feeling, Reaching, Talking
Occasional Physical Activity:
Standing, Walking
Benefits Eligible:
Yes
Keywords: University of Arkansas System, Fort Smith , Assistant Director of Financial Aid Client Services, Accounting, Auditing , Fort Smith, Arkansas
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