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Financial Services Customer Service Agent

Company: Sitel Group
Location: Fort Smith
Posted on: September 21, 2022

Job Description:

Job descriptionFinancial Customer Service RepresentativeWe're creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group ----, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Financial Customer Support Representatives to support high-volume inbound customer service projects for our industry-leading financial services clients.*As a trusted employer, we'll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. After applying, you'll complete our video interview where we'll get to know each other better. Be sure to look for an email from for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group ---- has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!*With your job application, you may see some communications come from Sitel Group as well as SYKES.Location Requirements: Must reside within 60 miles of our Ft. Smith location. This is an onsite position and you will be working at our center located at 4600 Towson Ave.Required qualifications, skills and experienceQualifications:

  • You are 18+ years of age
  • You have a high school diploma or GED
  • You can pass a criminal background check
  • You are eager to advance your career with a reliable company
  • You work well with a team or independentlyDesired qualifications, skills and experienceCore Responsibilities:
    • Handle inbound service calls and provide accurate account and product information
    • Understand and strive to meet or exceed metrics while providing excellent customer service
    • Drive customer satisfaction through voice, chat, and/or email communications
    • Multitask and navigate through multiple systems
    • Read client legal disclosures verbatimWork with Us and You'll Enjoy:
      • $17 per hour/ $15 per hour paid training. Monetary incentives if metrics are met.
      • Hands-on, 100% paid training
      • Tuition assistance
      • Benefits including medical, dental, life, and vision insurance, company matched 401K, and generous paid time offAbout SYKESSYKES is now a part of Sitel Group -! As a leading global provider of customer experience (CX) products and solutions, Sitel Group - empowers brands to build strong customer relationships by creating meaningful connections that boost brand value. Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160,000+ global employees- working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times a day in 50+ languages. For over 40 years, our award-winning culture has been dedicated to improving the employee experience.Learn more at and connect with us on Facebook, LinkedIn and Twitter.EEO statementCOMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Keywords: Sitel Group, Fort Smith , Financial Services Customer Service Agent, Accounting, Auditing , Fort Smith, Arkansas

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