Head of Motor Claims

Company: Verisk Analytics, Inc.
Location: London
Posted on: February 26, 2021

Job Description:

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed judgements. Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues. But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger. It's the reason Verisk is part of the UN Global Compact sustainability initiative. It's why we made a commitment to balancing 100 percent of our carbon emissions. It's the aim of our "returnship" program for experienced professionals rejoining the workforce after time away. And, it's what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers' problems. At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.-- At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career.---We have received the Great Place to Work-- Certification for the--fifth consecutive year. We've been recognized by--Forbes--as a World's Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisk's Statement on Racial Equity and Diversity --supports our commitment to these values and affecting positive and lasting change in the communities where we live and work. Job Description The Head of Motor Claims holds full responsibility for Verisk's European Motor Claims products and services delivered to customers across the UK and EU. The incumbent also holds accountability for the performance of the Motor Claims business line, ensuring Verisk's corporate goals are met. The Head of Motor Claims is accountable to the Europe Claims Leadership and Executive team and will work closely with internal staff and managers, with external stakeholders and Verisk clients. The Head of Motor Claims, a champion of delivery and customer service, is fully accountable for all of Verisk's motor product and services. Responsibilities include:-- Customer Experience--

• Operate in a market facing capacity including Senior customer meetings and events, conferences and speaking engagements (both in-person and virtual).
• Maintain strong understanding of up to date market level trends.
• Understand individual customer strategies and create own strategy alignment.
• Responsible for Verisk's motor products and services delivered to our customers.
• Create and maintain relationships with customers and prospects - at Claims Director level, or as senior level as possible - to keep the customer thinking of Verisk and giving them the ability to communicate with the Verisk organisation.--
• Develop communication channels for clients to encourage regular interaction with the Verisk organisation.
• On-board new customers in a timely fashion and ensure that new contracts turn into revenue quickly.
• Co-ordinate and host frequent stakeholder meetings to provide updates as necessary.
• Provide Senior level direction and guidance to Sales/Business Development Teams, including areas such as contractual terms and pricing. Process Improvement--
  • Development and management of continuous improvement plans based on Verisk's Voice of the Customer principles.--
  • Increase the visibility and interest internally in continuous improvement plans for Motor Claims solutions.
  • Analyse problematic situations and occurrences and provide solutions to ensure business survival and growth.
  • Work with the Information Technology team to ensure that applications are performing as expected and that we are meeting customer SLA's. Recommend enhancements to existing applications to meet customer demand.
  • Develop the Motor strategic plans to ensure continued long-term growth, profitability and fit with the Verisk Claims and overall Claims International and Verisk Claims strategic plans.
  • Actively contribute to the overall strategy as set by the Verisk Claims International Leadership Team.
  • Responsible for bringing new products to market in addition to driving innovation efforts and improvements on existing products.
  • Proactively explore opportunities in adjacent vertical markets in conjunction with the Customer and Product Strategy Director.
  • Actively contribute to the overall strategy as set by the Verisk Claims International Leadership Team and Claims Executive Team.
  • Ownership of the Network Promoter Score (NPS) for the PI Claims business.
  • Line management of the Product Team(s).
  • Responsible for business unit performance and delivering the P&L results required to meet the groups growth strategy and targets.--
  • Manage operations within the expense budget assigned at the beginning of each fiscal year and subsequent reforecasts.
  • Work closely with Sales, Finance, Product Management and key customer contacts to ensure monthly revenue attainment.
  • Work with Finance and Product Management to develop/amend annual operating / business unit plans and budgets to meet corporate defined goals and objectives. These plans include the expense management of multiple functions including: Project Management, Lean Six Sigma, Account Management / Customer Service, Technical Support, Implementation, Quality Assurance, and Operational Analytics and IT teams / departments. Management--
    • Responsible for the supervision, management, development and overall performance of the product team(s).
    • Engage directly with the providers of central services to ensure service, development, infrastructure, security and compliance requirements are met for the Motor business line.
    • Work with the leads of the central teams to refine and assist in the improvement of those central services to the Motor business line.
    • Maintain regular dialogue with the leads of the central services to ensure any matters requiring resolution escalation are dealt with swiftly and for the benefit of the Motor business line and Verisk more widely. Compliance and Governance--
      • Ensure the Verisk Security Management and Compliance program is applied rigorously to the Motor Claims business consistent with the other claims' businesses and company as a whole.
      • Apply a risk-based approach to strategy.
      • Proactively identify and mitigate operational risk with the support of the central team.
      • Comply with requests from the central teams to complete/respond to requests for information/documentation/input by the required dates and liaise with those teams about upcoming compliance/audit issues so that resources can be allocated accordingly. Qualifications Required Skills, Knowledge and Experience:
        • European Motor Claims Insurance experience and knowledge is a requirement.
        • Knowledge of decision support systems, preferably within the insurance industry and preferably within Motor Claims.
        • Significant domain expertise in Motor Claims at market level.
        • Significant experience in operations management, supporting customers in the insurance industry, demonstrating regular interaction with senior internal and external operational level management is required.
        • Client service oriented.
        • Experience in managing different functional teams and staff, including managers.
        • Ability to interface with all levels of staff and exercise independent direction
        • Able to create and implement strategic plans and product roadmaps, in line with Corporate objectives.
        • Tenacious with excellent problem-solving skills.
        • Able to develop and implement business solutions.
        • Big picture thinking - able to zoom in and out as required.
        • Lean Six Sigma Methodology experience highly desirable.-- Additional Information Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.--

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