Service Advisor
Company: Nelson Nissan
Location: Broken Arrow
Posted on: May 12, 2024
Job Description:
We are looking for a Service Advisor to join our Nelson Nissan
Team! No experience required! For over 60 years now the Nelson
family has been a part of automotive retail. As a dealership group,
the Nelson family -continues to see growth and loyalty among their
customers and employees because of our commitment to create an
unparalleled business culture and consumer experience. We are
convinced that we set ourselves apart by giving every customer and
every employee the treatment they deserve. - What we offer:
- Starting pay at $48K/year
- Health, dental, vision -
- Supplemental Benefits: LT/ST Disability, Cancer, Accident, Life
-
- 401(k) Option -with company match
- Gym Discounts -
- 5 Day work week -
- Christmas Club savings plan -
- Paid Volunteer Time Off - -
- Paid Time Off - Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that
customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out
those additional assignments that allow the dealership to leave a
positive impression with the customer.
- Provide concierge support for all owner inquiries, whether
phone or in person, to assure the customer does not get
mishandled.
- Ensure the daily inventory of technicians' time is consistently
sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties,
services, and repairs.
- Maintain Customer Happiness scores at or above company
standards.
- Assist in diagnosing vehicle problems; order parts and tools as
necessary.
- Oversee administration of warranty claims as well as training
and supervising of service department.
- Set schedules and assigns tasks to service department
employees.
- Reinforces company policies and adheres to company
standards.
- Encourages compliance with applicable laws and
regulations.
- Maintain good working relationship with factory(s) and foster
positive employee relations.
- Collaborate with upper management to make service department
hiring and discipline decisions. Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license We are an equal
opportunity employer and prohibit discrimination/harassment without
regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.
Keywords: Nelson Nissan, Fort Smith , Service Advisor, Other , Broken Arrow, Arkansas
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